Contact Us
Got a question about one of the new online casinos Australia players are asking about, spotted something on a review that needs a second look, or just want to flag a site we haven't covered yet? This page tells you what we can help with and how to reach us.
What We Can Help With
Top Aussie Online Casinos is a comparison and review site — we're not a casino, and we don't process deposits, withdrawals or bonus claims. That means our team can't step in on account issues, missing payments or verification problems at a specific operator. What we can do is:
- Answer questions about how we rank and review new online casinos in Australia
- Take suggestions for offshore operators you'd like us to research and add to our comparisons
- Correct outdated information — a changed bonus offer, an updated licence, a payment method that's no longer supported
- Point you toward the right resource on this site, including our Responsible Gambling page or our Terms and Conditions
- Hear feedback on how we can make our reviews more useful for Australian players
Account, Deposit or Withdrawal Problems
If your issue relates to an actual casino account — a delayed withdrawal, a bonus dispute, a login problem or anything tied to real money — that has to go through the operator's own support team, not us. Every casino we review is an offshore business licensed in its own jurisdiction, and only that operator can access your account, verify your identity or release funds. Check the casino's website for its live chat, email or phone support before reaching out to us, since we simply don't have visibility into individual player accounts.
Why New Casino Sites Get Extra Scrutiny
Because this page sits alongside our coverage of new online casinos in Australia, it's worth being upfront about how we treat freshly launched sites. New operators haven't built the same track record as established names, so before we add one to our comparisons we check:
- The licensing jurisdiction and whether the licence number can be verified against the regulator's own register
- Whether the bonus terms — wagering requirements, expiry dates and maximum cashout limits — are stated clearly in AUD
- Which Australian-friendly payment methods are supported, including whether PayID or similar local options are offered
- Typical KYC and withdrawal processing times based on published operator policy
- Whether responsible-gambling tools such as deposit limits and self-exclusion are available
If you've come across a new site you'd like assessed against these points, our contact channel is the right place to send it.
Editorial Independence and How We're Funded
Top Aussie Online Casinos may earn a commission when readers click through to an operator and sign up, which is how we keep the site free to use. This doesn't affect how casinos are ranked or reviewed — the order you see reflects our own research, not payment. If you ever think a listing reads as promotional rather than balanced, tell us. That kind of feedback is exactly what keeps our reviews honest.
Before You Get in Touch
A few quick checks can save you time:
- If your question is about a specific casino account, contact that operator's support team directly rather than us
- If you're concerned about your own gambling habits, our Responsible Gambling page lists Australian support services and self-exclusion options
- If you want to know how we operate as a review site, our About Us page covers our process in full
- Remember that online casino play is only available to adults aged 18 and over, and eligibility can vary depending on where you live
For everything else — corrections, suggestions, feedback on a review, or a general query about how the site works — we read and respond to messages as they come in. There's no pressure to sign up to anything or act on our recommendations before you're ready; we're here to inform, not to push a decision.